Merchant Support

NPC Secure Changing Website Domain

Effective Monday, April 1, 2013 the website domain for NPC Secure is changing.    Merchants currently use the domain www.npcsecure.net for virtual terminal, form builder, and administration services, but after April 1st  this domain will be discontinued and merchants will be required to access www.npcsecure.com Merchants’ current login credentials will allow them to access the new www.npcsecure.com domain and experience the same functionality.  However, we are providing advanced notice so that merchants who have payment pages that utilize the www.npcsecure.net domain name [...]

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PCI Compliance

PCI DSS—Payment Card Industry Data Security Standards–is something all merchants are required to be aware of and comply with.  We know it may seem like just another thing processors attach to merchant accounts, but it is important to know the reason behind it.  First and foremost, PCI was established by Visa, MasterCard, American Express, and Discover (the “Card Brands”).  Compliance with PCI is a requirement from the Card Brands, and is important to not be overlooked by merchants.  Essentially, [...]

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More States Considering Ban on Credit Card Surcharges

Last month we told you about the new merchant surcharge rules and the 10 states that currently have a ban on surcharging.  Since then 13 other states have started to consider joining this list, and the legislatures in these states are working on bills to prevent these added fees. In case you missed our first article, Visa and MasterCard have recently agreed to let merchants add a surcharge to credit card transactions due to a settlement agreement.  This settlement does [...]

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Steps to Making Key-Entered Transactions Safer for Your Business

When the magnetic stripe on a customer’s card won’t swipe it is important to take the necessary steps to make the transaction as safe as possible for your business. Before taking any card be sure to check the card’s expiration date; this will be listed on the card as the “valid thru” or “good thru” date.  Do not take any card that has expired.  While your credit card terminal should detect when a past date is entered, it is always [...]

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‘Tis The Season of Gift Cards

The holidays are coming up, which means the rise of gift card sales.  For merchants this also means more gift cards being presented for payment.  After all, gift cards were the most requested gift of 2011, with eight out of 10 shoppers expected to give gift cards this year.  As a merchant, we want to help you prepare for this holiday season.  Even though gift cards are pre-paid and some have a major credit card logo on them, it [...]

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Knowing Your Products: Is This Purchase Normal?

As a business owner or employee you become familiar with your customers and their buying habits.  When a customer shows no regard for what they are purchasing or seem to be nervous and in a hurry, this is usually a red flag for fraud. Whether you sell clothing or electronics, there is usually a pattern in what items are purchased together.  As a merchant, it is very important to be aware when customers seem to be shopping out of the [...]

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24/7/365 Support– We All Offer It, But What Does it Mean?

Most companies will tell you they offer 24/7/365 customer support, but don’t usually specify what this means to you as the customer.   At National Payment Corporation we provide customer service to each and every one of our merchants, no matter what time of the day!  Merchants can reach a support specialist 24 hours a day, 365 days a year through our dedicated phone line, 1-800-683-2289.  With experienced and knowledgeable support staff answering the phone, our customer service stands above [...]

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Gold Service Package

There are many options available with signing into a merchant account.  One option that sets us apart from the rest is the Gold Service Package.  Overall this provides merchants with the supplies and service they need at any time while their account is open with us. This package is available to merchants for $11.95 per month, and provides unlimited supplies such as printer receipt paper and sales draft paper.  Not only this, but with this package you will also have [...]

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